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iPromote Ltd Terms and Conditions

Order Placement and Cancellation: All orders must be confirmed in writing. When you place an order with iPromote Ltd you are entering into a contract between you as a single entity, the company or organization you represent and iPromote Ltd. By placing your order you agree to be bound by our Trading Terms. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted. If an order has been confirmed for the job to proceed, cancellation fees may apply depending on the status of the job.

1. Client has approved artwork but order has not gone to print - Cancellation fee for artwork $55 and 17.5% of order total including GST for Admin and Re-Stocking. Courier cost to get goods back to warehouse from decorator will also apply.

2. Order has gone to print - Cancellation not possible and client is pays the full invoice amount due within terms specified on the Estimate/Invoice

3. Order has been accepted by client but they want to see a Pre-Production Sample. An order cannot be cancelled if the pre-production sample is not approved. There are many factors to take into concideration when branding a product and iPromote will work closely with the client and decorator to make sure that the final outcome is is approved before any mass production. iPromote will have the right to do free of charge 3 pre-production samples. There after the client has the right to terminate the order. 

4. Client has accepted our quote/ sales order but has received a better price and wants to cancel the order. Order cannot be cancelled. iPromote deems that the client has done a due dilligence for the product/s and decoration/branding and has accepted the Estimate/Sales Order with iPromote.

Order Quantities and Fulfilment: Minimum order quantities (MOQ) may apply for various products. Orders for less than the MOQ may be possible subject to a surcharge. Delivery of 2% above or below the quantity ordered is acceptable fulfilment and billed accordingly.

Express Order Service and Deliveries: Express order service may be available subject to a surcharge. This surcharge will vary depending on the quantity, type of product and job and other variances that may apply. Additional charges will apply to express deliveries. Please ensure that you’re available for contact for express job approvals. If we’re not able to contact you or do not get a timely response via email, we will not be responsible for not meeting your dateline.

Samples: We provide free samples on request up to $20 Postage is payable for all on account clients.* Free samples excludes Power Banks, Speakers, Drones, Action/Dash Cams, Virtual Reality, Fitness Bands, Smart Watches, Bluetooth Items, Wall Chargers and Bulk Confectionery, Clothing (Excluding T-shirts and Headwear).

  • Converted Order Sample Reimbursement – sample cost will be deducted from order (minus freight if applicable). Sample invoice number must be noted on order placement.
  • Sample Returns – send back an item in original condition (with packaging intact) within 30 days and a credit will be issued (minus freight if applicable).

Artwork and Decoration: We prefer vector EPS, PDS or Adobe Illustrator AI files. Images need to be embedded or supplied as separate files. If artwork is not supplied in the correct format, artwork charges may be billed at $75 + GST per hour. However, minor changes may not be charged and we will always supply you a quote before proceeding. Please email artwork to us if it’s less than 10MB. If it’s over 10MB, please contact us. Once your order is placed our Graphic Designers will prepare draft artwork for your approval. You are responsible for ensuring the artwork is error free. Approval of your design job will only be accepted when you approve the artwork in writing via email or fax. iPromote Ltd will not be held responsible for any errors found on your decorated products after you have approved and your products have been decorated. All artwork prepared by iPromote Ltd remains copyright of iPromote Ltd. To gain copyright of artwork material, please put forward your request to your client manager who will give you a quote. It is not always possible to match the PMS colours exactly, as branding processes and techniques differ, and product materials differ from product to product. To enable us to match print colours as closely as possible, please inform us of your PMS colours.

Payment Terms and Processing:

Terms: Net 30 days. If no credit term is established, full payment is required before order is processed. No C.O.D. orders.

Government or school bodies that produce a purchase order will be given 30 days net from invoice. All credit accounts must be maintained on a 20 day net basis. Failure to do so will result in your account being placed on hold and all future orders on payment prior to dispatch. Items sourced overseas require full payment upon approval of sample and placement of order to cover the required letters of credit. Production will only begin when the required payment is made. We accept MasterCard and VISA credit cards and direct deposit. A 3.25% surcharge will apply to all credit card payments. Ownership and title of goods remains with iPromote Ltd until payment has been made in full into our account and funds have cleared. Non-payment of goods and services that we supply will be actively pursued. Legal fees, debt collection fees and all our costs spent on this recovery will be sought. Interest of 1.5% per month, calculated daily will apply. iPromote Ltd listed prices exclude GST. We always aim to list products with the most competitive prices. We reserve the right to change prices for products displayed at any time, without prior notice.

Delivery: Unless you provide your own carrier and account details, all orders will be shipped using our account and billed with your order. We make best efforts to ship your products to you in the most economical way possible to meet your need by date and allow for production processes. If your order is for a specific event, please let us know your deadline at the time of order confirmation.

Damage and Loss: iPromote Ltd will not be held responsible for goods lost or delayed by common carrier, international or New Zealand Customs departments or by ‘acts of God’. All risk of damage or loss is transferred to you upon dispatch of your goods. iPromote Ltd undertakes to provide adequate packaging and will always endeavor to use a reliable delivery service but is not responsible for any damage to or loss of your products in transit, nor does iPromote Ltd insure against loss or damage of your purchase in transit. Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment is at your risk.

Defects, Guarantees, Refunds and Replacements: The Customer shall inspect the Goods on delivery and shall within ten (10) days of delivery (time being of the essence) notify the Seller of any alleged defect, shortage in quantity, damage orfailure to comply with the description or quote. The Customer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which the Seller has agreed in writing that the Customer is entitled to reject, the Seller’s liability is limited to either (at the Seller’s discretion) replacing the Goods or repairing the Goods. Claims regarding Goods are required to be made on the Seller’s complaint form within twenty (20) days of the invoice date

Warranties: iPromote Ltd is a reseller and distributor of promotional products. Products sold by iPromote Ltd are not manufactured by iPromote Ltd. The products may, however, be covered by each manufacturer’s warranty, service and support policy. iPromote Ltd assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. 

Incorrect Listings: Any website errors in listing of the product name, description, or pricing of any item displayed on this website is subject to database listings and if listed incorrectly due to human error or software error, will be changed as soon as possible to be corrected. If a purchase is made of an Item and it has an incorrect product name, description, or pricing, then we will notify you immediately upon receiving the Order of the incorrect listing. We are not obliged to sell an item listed with incorrect details in any manner and is part of the our Ordering Policy that when making a purchase any item can be withdrawn from sale due to being out of stock or incorrectly listed.

Limited Liability: These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the supply of products by iPromote Ltd and there are no warranties, conditions or other terms that are binding on us except as expressly stated in these Terms and Conditions. Any warranty, condition or other term concerning our products which might otherwise be implied into or incorporated in these Terms and Conditions by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded. We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question. You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of iPromote Ltd. Any unauthorized assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of the courts of Auckland.

Electronic Products, USB Drives and Power Banks:  Our products are not approved by any mobile phone manufacturer and are not APPLE (MIF) approved. We purchase our electronic products from reputable New Zealand and Australian suppliers. iPromote will not be held responsible for any breakages to a device or product as we do not have any control over the usage/misuse and application of these products.

Copyright: The content contained in this website is iPromote Ltd copyright property under the terms under the Copyright Act 1994 and other applicable legislations. The design, concept and other elements of this website may not be replicated in whole or in part without the prior expressed written consent of iPromote Ltd. Trade names, trademarks, slogans and / or designs depicted in this website are proprietary marks of their respective owners and cannot be adapted, reproduced, copied, stored, distributed, transmitted, printed, displayed, sublicensed, performed, published in whole or in part without the owner’s prior knowledge and expressed written consent.

Consumer Guarantees Act 1993: If the Customer is acquiring Goods for the purposes of a trade or business, the Customer acknowledges that the provisions of the Consumer Guarantees Act 1993 do not apply to the supply of Goods by the Seller to the Customer.

Force Majeure

iPromote Ltd will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

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