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iPromote Ltd Terms and Conditions

Quotations

All quotations and pricing provided by iPromote Limited in the form of electronic communications are valid for fourteen (14) days only. Pricing or quotes given in person, or over the telephone are not valid at any time unless provided in writing on an artwork proof or email quotation. 

Prices given are always provided without GST included and may require further adjustment if artwork is not entirely print-ready. Delivery charges may also be additional, unless stated otherwise. 

iPromote Limited always endeavours to quote as accurately as possible, however iPromote Limited reserves the right to adjust quotations at any point if errors have been made. 

Order Fulfilment 

A five percent (5%) over run or under run is considered fulfilment of an order. This has already been calculated into pricing. 

Lead Times 

iPromote Limited always endeavours to accurately meet our clients' deadlines. If an order is not able to be fulfilled in the time frame indicated by the client, we will not go ahead with the order. Should there be any delay in an order that has been approved, iPromote Limited will not take responsibility for delays that occur due to unforeseen events. 

Orders

All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.

Ownership

Ownership title of any of our promotional products remains with us until payment has been made in full into our account or cheques cleared.

Samples Policy

Please check our samples policy for more information.

Trading Terms

We accept  MasterCard, Visa, Direct Deposit.

Visa and MasterCard: 3.25% merchant fee on all charges.

New Accounts

First 3 orders are payment before despatch of final goods. After 3 orders you can fill out a credit application form and apply for a 30 day account. Exceptions to this are as follows.

  1. Government or school bodies that produce a purchase order will be given 30 days net from invoice.

All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on 'Stop Supply' and all future orders on payment before dispatch of final goods.

Shipping

We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation.

  • We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs 
    departments or by 'acts of God'.
  • Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment is at the receiver’s 
    risk, otherwise we can book on your own courier account.

All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Cancellation of Order

Once the order confirmation form has been signed, it is agreed we will supply your product on the specified time as stated on the order confirmation form. If you cancel an order after signing the order confirmation form, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised date specified on the order confirmation form.

Artwork Fees

If artwork is not supplied in correct format, artwork charges are billed at $45 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

Claims or Returns

In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.

Colours

The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required please request a sample.

Default Accounts

Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 2.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.

Copyright

All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of iPromote Limited or its suppliers and is protected by New Zealand and international copyright laws. The compilation of all content on this site is the exclusive property of iPromote Limited and is protected by New Zealand and international copyright laws. All software used on this site is the property of iPromote Limited or its software suppliers and is protected by New Zealand and international copyright laws. 

Disclaimer of Warranties and Limitation of Liability 

THIS SITE IS PROVIDED BY IPROMOTE LIMITED ON AN "AS IS" AND "AS AVAILABLE" BASIS. IPROMOTE LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, IPROMOTE LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IPROMOTE LIMITED DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM IPROMOTE LIMITED ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VIVID PROMOS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

Applicable Law

By visiting www.ipromote.co.nz, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that may arise between you and iPromote Limited or it's affiliates. 

Pricing Disclaimer

Whilst iPromote Limited makes every effort to ensure the pricing and information listed on our website is current and up to date, we recommend that you request a quotation prior to confirming your order, just in case there have been any price variations or changes with the product since the time it was posted. Please also keep in mind that all of our listed prices do not include GST or freight charges unless stated otherwise. Our team of experienced sales staff are always available to help you out with branding advice too, so if you cannot see the type of promotional product branding you are after listed here, or if pricing is not listed or even if you spot a pricing error or discrepancy, please just submit your enquiry or let us know via email and we will get onto it for you right away!

Product Discounts

Currently we are running a 10% off all TRENDS COLLECTION products. To qualify for this special the order must be no less than the minimum quantity advertised. This special only applies to New Zealand. Special offer dated 1st November - 14th December 2018

Black Friday 15% off deal applies to Trends and Logo line products only. Subject to minimum order purchase. Applies to New Zealand only. Current Black Friday Special 16 November 2018 valid between 8am-5pm Friday New Zealand Time

Our Address

iPromote Limited, 34b Shakespear Rd, Army Bay, 0930, Auckland, New Zealand

www.ipromote.co.nz

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